Photo for illustration purposes only.
Some days are smooth as melted butter, others are as rough as gravel. Well, today seems to be my non-melted butter days. Let’s put it this way, sometimes living in the UAE sucks out all the optimism in you in all ways possible.
I tried to open a new bank account by walking to the bank’s branch near my office last week. Fifteen minutes walk, one way wouldn’t seem to be ‘near’ but well, it’s a good exercise, I thought. I went last Thursday bringing all the needed documents stated in the website. When I arrived, they told me I lack one document: my salary certificate. I argued that it wasn’t written anywhere and if it had been, I would have brought it. They insisted so I walked back to my office, got the needed document and walked back to the bank again. I filled out forms. Then the customer service person told me their system is ‘down’ and he couldn’t open the account for me that time.
“Come back on Saturday morning, madam.” (They are off on Friday)
I walked back to my office gritting my teeth. Saturday came and I walked again to the bank – to find out that that customer service person WASN’T there and that the other staff there COULDN’T open the account for me! WTF, right?
“We’ll have him call you tomorrow, first thing in the morning, madam.”
Sunday came. No call. What can I expect from Dubai’s rotten customer service? Still, I gave them one full day credit, whatever their reason was. Today, Monday, I walked to the bank again because I was fed up waiting for a call that I know won’t come.
Newsflash: that customer service person did NOT report to work yet and someone told me: “His wife is sick, madam.”
I was so pissed I could burst. In fact, yeah, I bursted. How many f*cking times should I walk to your f*cking bank to be able to get one damn bank account open!? I had to sneak out from work only to be this disappointed and angry?
I wished those were the words that came out of my mouth. “How many visits are required to open that one simple account! Give me a new form and open it right here, right now. Cancel whatever that guy did to my application!”
“But we can’t access your account, the guy locked his system.We will have him call you as soon as he comes to the office at 12 noon today. Sorry.”
I asked for that guy’s mobile number and left, crying all the way back to my office building. I’m not sure what I’ve been crying for – the fact that they were all lying creeps, that I had to walk again and again and still empty handed or the fact that I wasn’t able to complain or voice out my frustration out as much as I wanted to (I need to take a Complaining for Idiots class or something). I think it’s all the above.
13:00: No call came. I called him and got an Arabic message which means the phone is off.
16:00: The freaking phone is still off.